MA Support: Incompetent? Or complicit? BIG unresolved issues.

A friend of mine once had me check on his support cases for him, since he hadn't been able to log in and play in quite a while. I looked at the date stamps on the messages and thought wow... After this long of a time? How long are cases supposed to take to resolve?

If anyone rips MA off, the "banhammer" comes down on them sooner or later. But... We can't exactly ban MA support for ripping US off. Because there are no doubt hundreds of thousands if not millions of disputed peds tied up in support due to bugs, glitches, and MA's unwillingness to assist their customer, I thought it would be helpful to help put their feet to the fire as it were. If I suspect there is a bug in any aspect of Entropia, I avoid it like the plague, because I know there is no justice when it comes to asking them for help.

So... I want you to look at what your calendar says the date is now... And I want you to look at the dates on this case which is still pending by the way... I always wondered why my friend was quitting and selling out for good, if this happened to me I probably would too. This is far too serious of an issue to not have been resolved. They have demonstrated they have the ability to track every pec and transaction, yet they are unwilling to do it when it doesn't benefit THEM. A happy customer, is a paying customer. If they don't actually assist us, there will be fewer and fewer happy customers, and they wonder why they have to watch their bottom line.

Since there is no accountability with MA, All we can do is expose what they probably would rather remain hidden and unseen.

To protect identities, names will be blotted out but all other details as they were in the case history. I obtained permission from my friend to discuss his case in my blog. If this case hasn't been resolved, IMAGINE how many bigger cases are probably no doubt still on the books that MA won't own up to and do something about? This can't be the only one. The squeaky wheel gets the grease, if you have something you are waiting for them to do something about, bug them every single day if you have to, don't let them get away with not helping you.

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2012-11-07 06:23      You wrote:

did a level 6 key tonight and the 7th box ( large chest) said i opened it however no loot or loot msg followed nor loot apear in my inventory

2012-11-07 17:41      Entropia Universe Support:

Hi xxxxxxxxx,

Thank you for contacting us. I'll forward this issue to our team for investigation. I'll update this case with relevant information derived from this report.

Kind regards,
 xxxx | Arkadia Support

2012-11-08 23:21      You wrote:

if it is helpfull a society mate of mine that was with me took screen shots of it any estimated time for resolution?

2012-11-12 19:56      You wrote:

has the investigation lead anywhere as of yet ?.... i will not be depositing tell i feel a resolution has been reached

2012-11-18 18:13      You wrote:

is there anything being done about my case its been 2 weeks

2012-11-20 15:36      Entropia Universe Support:

 xxxxxxxxx,

I've look up for the status of your compensation but still is under investigation. Please accept my most sincere apology for any inconvenience this has cause you.

Kind regards,
 xxxxxxx | Planet Calypso Support

2012-11-23 06:53      You wrote:

is there any sort of time frame i can expect for the investigation it has already been almost a month?

2014-01-12 05:59      You wrote:

There is been an inordinate amount of time having gone by without resolution to this issue. Please inform me as to the status of the case?